Any tips ? But yes, agree it is totally frustrating and completely unnecessary. All of my valuables and essentials plus favorite things and gifts are in there. I will get to the end of the week back in Canada after 3 weeks without a luggage and I will go to the airport after landing to ask where my luggage is? I have sought legal advice from Which Legal. Unfortunately for them it all gets checked-in with excess baggage fees which become the subject of heated argument. Rather than buying a new custom made suit that morning which my wife wanted me to do, I gambled and we instead did some sightseeing in Puglia. We decided to put in delayed baggage claim. We just had the exact same experience with Lufthansa. That said, I've joined you on Team Carry-On this summer, yikes. Sent USPS return receipt requested back in February. Stay connected with the latest travel, aviation, and credit card news. I'm a card carrying member of Team Check. I had a similar but worse experience with Lufthansa. Received all but one at the Chicago airport. Arrived at LHR yesterday, walked through Terminal 3 baggage claim with my carryon on the way to the exit. Over the years, the airlines have tightened connection times. We had an OVERNIGHT CONNECTION in Frankfurt for our July 2nd LAX flight but obviously 12 hours was not sufficient to get our bags on the LAX flight. They asked me where to send the luggage and I told them I updated it on line. Passport control was a disastera sea of people fighting their way to the front who were trying to make their connection and the others not knowing if they should still go through We flew from Nice to Frankfurt last week (June 30) and had an hour connection, which has always been easily completed in Lufthansas terminals. Don't loose your hope and pray for your miracle! Less than an hour to connect at Frankfurt, with a mile to walk to the departure gate. Most travelers aren't willing to invest tens of thousands of dollars in hiring lawyers to prove something when the contents of the luggage could likely be replaced for less than the cost of the lawyers. As they argue and bicker over turf and relationships, you suffer. The customer service line was so long. Now we share the same experience of sending contact forms and emails to the airline. According to the local press there are still around 1000 "lost" bags in the Munich airport. They did try to ignore me but you have to be persistent and stick to the facts. If others are agreed I think class action is required. Seriously, who just abandons their luggage, especially after paying the airlines extra money to be able to check the bag in the first place? We spend a few hours at the airport trying to find someone from Lufthansa and shockingly other than the guy at the departure counter we could not find anyone. Zero out of 10 for Lufthansa on this. I want to apply for compensation for what I had to buy while waiting on my bag. International flights are covered by the Warsaw Convention, but the current lost luggage reimbursement is around $1,750 per person. They MUST FINE, PUNISH and FIRR Lufthansa management. So we went to claim it at lost and found department. Well, that didnt happen. I spend about $500. The level of incompetence is incredible. Then I messaged support and they gave me a link to a feedback form for baggage irregularities, so I submitted one of those.
Free baggage rules at Lufthansa | Lufthansa To be honest, I probably fared better than most. We paid a huge amount of money to travel business class. I traveled to Europe with my wife and son in July 2022 only to find our bags not delivered to the final destination which was Budapest. Then flew out FRA-LHR on BA and the handling agent only had 1 agent to check in 120 pax with bags. No response. My biggest takeaway is how hopeless the whole delayed bag experience is. The catch is that theyll only let you in if your bag has arrived. Her baggage is still in Germany we 'Think'. Throughout the entire process, American Airlines customer service staff were extremely apologetic and polite, but I got the feeling they really werent doing a whole lot or trying to help. Lufthansa recently lost two out of three of our bags between Frankfurt and Rome. So this whole thing started on 6/29/22. So I asked the check in desk and they had no answers and only mumbled replies to me. Notified that one bag was delayed in Frankfurt about an hour after arriving in Edinburgh. What are the chances that my suitcase will ever show up ? There is no mention of Sunday in that commitment. thanks for your work and post. It didnt result in getting my bag back any faster. We find this out when we get to Chicago looking for our bags. Took a trip Denmark to Rome via Frankfurt. 2. They rudely tried to force the delivery on the hotel we had departed. 5 days and still no sign of our bags Lufthansa are terrible and Frankfurt airport are just as bad Do not transfer via Frankfurt. It is virtually impossible to fill out the inventory form as it always finds an error. On arriving in Zurich, my bag never made it. They also won't share phone numbers to allow me to call others. So, Im pissed off! I will NEVER fly Lufthansa again OR go anywhere where I have to connect flights. I flew from Palermo to Toronto through Munich. Hope this can help you, I was on hold for over 30 minutes before they answered but they seem to be getting me answers. Lufthansa would not check my bag through to Zurich from Bergen as the Zurich flight was an add on. My husbands case arrived one week later, mine 15 days later. In case the gate agent wants to put your carry-on in the hold due to space, simply say, "I've got all my meds inside" They always move to the next person with a hard cover carry-on. Move along to September 21st, 2022. The hotel would not accept it so the bag remained with the delivery company. I rarely check a bag but still use an AirTag on my carryon in the event that Im forced into a gate check or need to check for liquid contents on a return trip. So yeah, here is my story.
Digital baggage services | Lufthansa Safari journeys we were taking. Apple told me the air tag is only trackable for 100 meters. United had my final leg and sold me the ticket. I was able to call &(after long waits) speak to an actual person at delta about my bag every day. * I have hiking boots which are too large to fit in carry-on. Seriously! Absolutely no contact information to connect with Lufthansa for some more information. She said Lufthansa not answering United texts on my luggage and that the last scan was Frankfurt. But our Nice flight was delayed and we missed our connection to Denver. Got email notification that bag did not make the Toronto flight. I flew Lufthansa to Delhi from JFK via Frankfurt. They rudely tried to force the delivery on the hotel we had departed. We arrived on Sunday night for a three day wedding series of events beginning the following night. -We took the train to Florence as planned, and the next morning, the bags didn't show up Got the delayed baggage message after landing in Delhi and quickly filled out the missing baggage form (had 2 bags) since I had a domestic connection within a few hours. Pretty amazing. Their requirements for carry-on luggage is very strict and their weight requirements are even stricter, so a super small rollaboard w/ necessities is crucial. Eventually, it flew back to Philadelphiavia Sydney, Australia. With 2 hours of sleep we headed to the airport at 330am the next day and got on a flight to Munich with Lufthansa. Customer service agents have no idea where your bags are as apparently their systems have no way of showing this. Mid-week one of my wife's two pieces of luggage was delivered by courier to our apartment - unfortunately the less important one. They reappeared the last two days of a two week trip. Can the airline put in their own arbitrary amount? * I have hiking poles which are not allowed in carry-on. confirming only the receipt of your e-mail. Lesson 5: take a picture of the luaggage and the content before checking it in Our longest trip was 5 weeks with 13 flights. Based on the attempted delivery, Lufthansa closed the lost bag claim. I was worried as had my flight next morning from Sabiha Gokcen Airport, so i filed a report at Lost&Found office. you will see form like below. The maximum lost luggage compensation is 1500 which is a joke and probably was set decades ago. Eur 1336 , but must keep the expenditure to a minimum and provide receipts. Report it here. Had nothing besides our valuables in a backpack (no clothes) so went to the cheapest department store in town, something thats a challenge in such an expensive country, to buy the least expensive basics and a return suitcase for the 3 of us. Only theres one catch, sometimes it isnt abandoned or unclaimed luggage that ends up there it may be your lost luggage. That being said, we didnt have to do anything extra to get reimbursed other than just filling out the form and submitting it. You are lucky to get any communication and auto rebooked flights from Lufthansa. My wifes baggage was delayed 6 hours that we had to wait at the Venice airport.
Delayed or damaged baggage | Lufthansa The ground/baggage crew could not open the door to the baggage compartment and the plane was sent back to Frankfurt for some 'experts' to deal with the problem. Enquiring mind wants to know! I did not get notified on arrival and reported claim of missing bag to Swissport. That's about one in every 250 bags. We arrived at MAD 2.5 hour, and check in our three suitcases. I spent 2 hours in line waiting to file a lost baggage report. Again, not even a receipt confirmation. It took 6 days to get my bags! Flew SFO to Edinburgh via Frankfurt on 28 June. Inside were essentials for my newborn. I just came back from a trip to Europe where my bags were lost twice. Lufthansa's handling of the situation seems a lot better compared to my experience with Swiss. I feel for many passengers there at YYZ. Ben-I had a issue with Swiss Air not delivering our 3 checked bags in Zurich after a 3-4 hr. I just called them and no help or good news at all.
What to do when an airline loses your luggage - The Points Guy Thank you, Took almost 6 weeks to get my response after filing claim. After standing there for an hour and stressing about connection flight to Phoenix we received email that our 4th baggage wasn't loaded on that flight. We had a horrible experience with Austrian airlines. Meanwhile, Lufthansa hasn't updated my file since 21/07/2022 and it shows as 'Item located. Because of those statements, I didn't just take the train back to Bologna to pick up the bags myself. Although it was a simple connection, after landing in Munich and waiting for an hour (at 10:30pm! Checking in early, with a Business or F ticket also helps I find. they are making it very difficult or i should say impossible to get paid. Have had five segments so far at LHR with connections and missed at least one bag on four of the connections. Here are the key deadlines: Some airlines have better luck than others. I just come the phone again. the whole situation is frustrating. They took our 4 baggages. Received our baggage 3 days later in Mumbai. I made a claim and have been following up 3-4 times a daily. No answer. Last scan was in Frankfurt. My medication I had on my hand luggage is now finished. One word: AirTag.
Lufthansa | Heathrow ago. Till date my bags are not located. Lufthansa shouldnt be allowed to fly fights since they cant offer support to passengers. The flight was delayed at take off and we missed the connection flight in Frankfurt. If you are also having flight problems, consider signing up for AirHelp to ease your travel woes. Were working to support our habit. I am very helpless, as baggage services agents at Lufthansa are not helpful, some of them provide false information (maybe to stop me from calling them everyday). Arrived in SAN and our bags were one of the first ones out! No one has replied to my email inquiry for delayed baggage compensation instructions sent four days ago. No other info was provided,how it will be delivered to us in Phoenix. KIMSX50403 in first column. We got back to our hotel around 230 and the bags with my suit arrived simultaneouslywe were to leave for the wedding at 5. My complaint is quite detailed but basically because they gave us the wrong information it resulted in my grandson not being able to get on 2 flights back to Thailand, costing me quite a lot if money in the end u had to get him a flight with Emirates.
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